Returns Policy

At FUHENG YICHANG TRADING COMPANY LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you’ve received, we offer a straightforward returns process. Please carefully review our Returns Policy below:

1. Return Eligibility

We accept returns on most items within 30 days of receiving your order. To be eligible for a return, items must meet the following conditions:

• The item is in new, unused condition.
• The item is unwashed and with all original tags still attached.
• The item is not a final sale or non-returnable item (e.g., intimate wear, swimwear, or items marked as final sale).

2. How to Initiate a Return

To return an item, please follow these steps:

1. Contact Us: Send an email to [email protected] with your order number and details about the item(s) you wish to return.
2. Return Approval: Once we receive your return request, we will review it and provide instructions on how to send your items back to us.
3. Pack the Items: Ensure the item(s) are securely packaged in their original condition. Please include the original packing slip or proof of purchase.

3. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item or damaged product).
• We recommend using a trackable shipping method for your return to ensure it is delivered safely.
• Please note that we are not responsible for items lost or damaged during return shipment.

4. Refunds

Once we receive your returned item and verify that it meets our return criteria, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank’s processing times.

5. Exchanges

Currently, we do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide you with a return shipping label and arrange for a full refund or replacement, depending on your preference.

7. Final Sale Items

Certain items are considered final sale and are not eligible for returns. These include:

• Items marked as “Final Sale” at the time of purchase.
• Underwear or swimwear for hygiene reasons.
• Custom or personalized items.

Please carefully check the product page for any exclusions before placing your order.